Digital Sound Decoder Warranty Information

SoundTraxx 90-Day 'Safety Net' Warranty Each SoundTraxx Digital Sound Decoder is tested thoroughly before it is shipped and warranted to be in good working order and free of manufacturing defects. However, in the event that a mistake does occur during installation, SoundTraxx will cover the repair under our ‘Safety-Net’ Service Warranty.

If during the first ninety (90) days you damage your Digital Sound Decoder or it fails to operate, SoundTraxx will repair or replace the system free of charge if:

  1. The original sales receipt showing purchase from an authorized SoundTraxx dealer accompanies the decoder. Receipt must show purchase date to be within the last 90 days. Your original receipt will be returned with your repaired unit.

  2. There is no damage resulting from unauthorized repairs or modifications. This includes but is not limited to:

    -  Removing the shrink tubing from the decoder
    -  Drilling or enlarging circuit board holes
    -  Cutting or trimming the circuit board

  3. The Digital Sound Decoder is returned properly packaged, postage paid and insured - SoundTraxx is not responsible for product lost or damaged in transit. 


BAD Package - mailed in a No. 10 envelope, no protection for decoder pins and no insurance! This customer felt his decoder was only worth 42 cents! 


GOOD Package - packaged in a protective box, and insured. Reminder: sometimes markers will 'bleed' in the rain - put a piece of clear tape over the address to protect it!  Exclusions Onboard locomotive speakers are not covered by this warranty. This warranty does not cover damage resulting from accidents, fire, floods, or other acts of God.

Limits of Liability
The foregoing shall constitute the sole and exclusive remedy of any owner of this product for breach of warranty including the implied warranties of merchantability and fitness. IN NO EVENT SHALL SOUNDTRAXX BE LIABLE FOR SPECIAL OR CONSEQUENTIAL DAMAGES OR FOR THE REPRESENTATIONS OF RETAIL SELLERS.

Warranty Procedure
  1. Return the Digital Sound Decoder with your dated sales receipt, properly packaged, postage paid and insured. SoundTraxx is not responsible for product lost or damaged in transit.


  2. To help expedite your repair, please complete a Service Request Form. This allows our technicians to more quickly isolate the problem and perform the necessary repairs.

  3. Please make sure you include a daytime phone number in case we should need to contact you regarding your repair. Your repaired decoder will be returned via UPS Ground (no P.O. Boxes please!). Decoders being shipped to foreign addresses will be shipped via U.S. Airmail.


    4. Important! Return only the Digital Sound Decoder. Under no circumstances should you send your locomotive (or other model) to us, as we cannot assume any liability for their safe return.

    Non-Warranty Repairs
    Digital Sound Decoders needing repairs after the ninety (90) day warranty period will be repaired at prevailing service rates posted below.

    Out-of-Warranty Repair Procedure
    To obtain service for Digital Sound Decoders which do not qualify as Warranty Repairs:
    1. Return the decoder, properly packaged, postage paid and insured. SoundTraxx is not responsible for product lost or damaged in transit.


    2. To help expedite your repair, please complete a Service Request Form. This allows our technicians to more quickly isolate the problem and perform the necessary repairs.


    3. Please make sure you include a daytime phone number in case we should need to contact you regarding your repair.

    4. Please include a check or money order in U.S. dollars drawn on a U.S. bank according to the posted rates, or provide a credit card number, expiration date (MC or VISA, please!) and the three-digit security code from the back of the card. Posted rates include shipping via UPS (no P.O. Boxes please!). Decoders being shipped to foreign addresses will be shipped via U.S. Airmail. If no payment is included with the repair, no work will begin until you have contacted the Customer Service Department.


    5. While a rare occasion, in the instance a decoder is determined to be un-repairable, the system will be returned to you at no charge, with no repairs made. Optionally, the cost of a standard repair may be applied to the purchase of a replacement decoder. Purchase must be made directly through the factory.


    6. A large percentage of Digital Sound Decoders that are returned are not defective or damaged at all, but have been incorrectly programmed or misused. Digital Sound Decoders returned that are found to be in good working condition will be returned less a $10.00 charge plus the cost of return shipping. To avoid this, please follow our easy troubleshooting procedures before returning a sound system for repair.


    Non-Warranty Repair Rates
    Digital Sound Decoders needing repairs after the ninety (90) day warranty period will be repaired at the following flat rates:

    Within the Continental U.S.: (includes shipping)
    Tsunami Digital Sound        $45.00

    Outside the Continental U.S. (U.S. Dollars, includes shipping)
    Tsunami Digital Sound Decoders       $52.00

    For prompt factory service, contact:
    SoundTraxx Service Department
    210 Rock Point Drive
    Durango, CO 81301
    Telephone (970) 259-0690
    Toll-free (888) 789-7637
    Fax (970) 259-0691
    Email: support@soundTraxx.com