SoundTraxx Sierra Warranty Information

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SoundTraxx Sierra 90-Day 'Safety Net' Warranty
Each Sierra Sound System is tested thoroughly before it is shipped and warranted to be in good working order and free of manufacturing defects. However, in the event that a mistake does occur during installation, SoundTraxx will cover the repair under our ‘Safety-Net’ Service Warranty.

If during the first ninety (90) days you damage your sound system or it fails to operate, SoundTraxx will repair or replace the system free of charge if:

1. The original sales receipt showing purchase from an authorized SoundTraxx dealer accompanies the sound system. Receipt must show purchase date to be within the last 90 days Your original receipt will be returned with your repaired unit.
   

2. There is no damage resulting from unauthorized repairs or modifications. This includes but is not limited to:
   
   -  Using unapproved batteries
   -  Drilling or enlarging circuit board holes
   -  Cutting or trimming the circuit board
    

3. The sound system is returned properly packaged, postage paid and insured - SoundTraxx is not responsible for product lost or damaged in transit. 

Warranty Procedure

1. Return the sound system with your dated sales receipt, properly packaged, postage paid and insured. SoundTraxx is not responsible for product lost or damaged in transit.  
   
   

2. To help expedite your repair, please complete a Service Request Form. This allows our technicians to more quickly isolate the problem and perform the necessary repairs. 
    

3. Please make sure you include a daytime phone number in case we should need to contact you regarding your repair. Your repaired sound system will be returned via UPS Ground (no P.O. Boxes please!). Sound systems being shipped to foreign addresses will be shipped via U.S. Airmail.

Important! Return only the Sierra Sound System. Under no circumstances should you send your locomotive (or other model) to us, as we cannot assume any liability for their safe return.

Non-Warranty Repairs
Sierra Sound Systems needing repairs after the ninety (90) day warranty period will be repaired at prevailing service rates. Rates are published on our website or can be obtained through our Customer Service Department.

Out-of-Warranty Repair Procedure
To obtain service for Sierra Sound Systems which do not qualify as Warranty Repairs:

1. Return the sound system with your dated sales receipt, properly packaged, postage paid and insured. SoundTraxx is not responsible for product lost or damaged in transit. 
   
   

2. To help expedite your repair, please complete a Service Request Form. This allows our technicians to more quickly isolate the problem and perform the necessary repairs.  
    

3. Please make sure you include a daytime phone number in case we should need to contact you regarding your repair.
   
   

4. Please include a check or money order in U.S. dollars drawn on a U.S. bank according to the posted rates, or provide a credit card number, expiration date (MC or VISA, please!) and the three-digit security code from the back of the card. Posted rates include shipping via UPS (no P.O. Boxes please!). Sound systems being shipped to foreign addresses will be shipped via U.S. Airmail. If no payment is included with the repair, no work will begin until you have contacted the Customer Service Department.
    

5. While a rare occasion, in the instance a sound system is determined to be un-repairable, the system will be returned to you at no charge, with no repairs made. Optionally, the cost of a standard repair may be applied to the purchase of a replacement sound system. Purchase must be made directly through the factory.
   
   

6. A large percentage of sound systems that are returned are not defective or damaged at all, but have been incorrectly programmed or misused. Sierra Sound Systems returned that are found to be in good working condition will be returned less a $10.00 charge plus the cost of return shipping. To avoid this, please follow our easy troubleshooting procedures which can be found in this manual and on our website before returning a sound system for repair.

Non-Warranty Repair Rates
Digital Sound Decoders needing repairs after the ninety (90) day warranty period will be repaired at the following flat rates:

Within the Continental U.S.: (includes shipping)
Sierra Sound System                             $40.00

Outside the Continental U.S. (U.S. Dollars, includes shipping)
Sierra Sound System                             $47.00

For prompt factory service, contact:

SoundTraxx Service Department
210 Rock Point Drive
Durango, CO 81301
Telephone (970) 259-0690
Fax (970) 259-0691
Email: support@soundTraxx.com