Reports to Sales Manager Department Sales FLSA Status Non-Exempt Role Accountabilities Customer education, Order-taking, Customer Support Key Department Interfaces Sales, Marketing, Customer Service, Accounting
The Product Specialist has the primary responsibility of supporting the Sales Process by educating both the retailer and the consumer about all SoundTraxx product offerings. This person works to assess the customer’s current and future needs and helps to determine appropriate retailer stocking levels. The Specialist will take or accept orders and record them accurately into the Accounting system for fulfillment. Established methods and procedures are clearly established and provided.
The Product Specialist, while primarily a member of the sales team, has a number of responsibilities that cross over, or are collaborative with the marketing team. Exceptional customer service, answering all customer questions and concerns regarding SoundTraxx products and helping them make the most informed buying choices are key aspects of the position. The position requires the ability to demonstrate technical knowledge of our products, dispensed in a friendly, respectful and helpful manner. It is required that the Product Specialist be able to overcome barriers to closing the sale.
Key Tasks – Product Specialist
Education or Prior Experience – Product Specialist
• Establishes customers' needs and explain products to them, which may involve technical descriptions of products and how they may be used. • Makes telephone calls to existing and prospective customers. • Takes sales orders and follows procedures for recording them into the Accounting system. • Logs customer contacts including contact information for follow-up. • Works with other Sales Team members to follow up on new leads and referrals stemming from field activity. • Understands and articulates differences and advantages between SoundTraxx products and services and competitor’s products/services. • Supplies management with written reports on customer needs, problems, interests, competitive activities, and potential for new products and services as needed. • May participate in trade shows and conventions. • Collaborates with other departments to streamline customer communication. • Provides input to aid in the ongoing development and improvement of our website. • Provides exceptional customer support. • Accurately demonstrates product functionality. • Accurately communicates all technical specifications. • Seek self-improvement through mentoring and coaching from senior team members. • Complies with company policies at all times.
• Two years of practical experience in Railroading or Model Railroading or other hobby industry pursuits.
• Product Knowledge • Client Relationships • Time management and organizational skills • Strong analytical skills • Verbal and written communication skills • Competent office software skills, including Microsoft Office products
• Must identify and align with the Company’s Core Values • Must GWC (Get it, Want it and have the Capacity to do it) • Self-Confidence • Exceptional listener • Customer oriented • An aptitude for learning technical products and functions within our industry • Must have a friendly and confident manner with a pleasant personality • Should be able to work without direct supervision • Should be able to clearly present product and service information • Have a professional appearance • Significant work experience in customer service or sales strongly preferred • Able to memorize product specifications and demonstrate use accurately • Able to work cooperatively as part of a team • Must be reliable and punctual • Desire to continue to develop skills and knowledge • Excellent communication skills, both written and verbal • Outstanding interpersonal skills and a positive attitude • Articulate and well-spoken with excellent phone and email etiquette • Command of the English language, bilingual is a plus • Strong work ethic, self-motivated • Demonstrates honesty and integrity at all times
Occasional travel may be required for attendance at offsite meetings and/or tradeshows.
A competitive wage will be offered to the successful candidate along with a benefits package which includes a fully-paid health care plan and free onsite fitness room. The opportunity may exist for additional income based on periodic sales incentives.
Please email cover letter, references, and resume (preferably in a PDF format) to firstname.lastname@example.org, referencing Product Specialist in the subject line.