Product Specialist

Reports to Sales Manager
Department Sales
FLSA Status Non-Exempt
Role Accountabilities Customer education, Order-taking, Customer Support
Key Department Interfaces Sales, Marketing, Customer Service, Accounting

Job Description
The Product Specialist has the primary responsibility of supporting the Sales Process by educating both the retailer and the consumer about all SoundTraxx product offerings. This person works to assess the customer’s current and future needs and helps to determine appropriate retailer stocking levels. The Specialist will take or accept orders and record them accurately into the Accounting system for fulfillment. Established methods and procedures are clearly established and provided.

The Product Specialist, while primarily a member of the sales team, has a number of responsibilities that cross over, or are collaborative with the marketing team. Exceptional customer service, answering all customer questions and concerns regarding SoundTraxx products and helping them make the most informed buying choices are key aspects of the position. The position requires the ability to demonstrate technical knowledge of our products, dispensed in a friendly, respectful and helpful manner. It is required that the Product Specialist be able to overcome barriers to closing the sale.

Key Tasks – Product Specialist

Establishes customers' needs and explain products to them, which may involve technical descriptions of products and how they may be used.
Makes telephone calls to existing and prospective customers.
Takes sales orders and follows procedures for recording them into the Accounting system.
Logs customer contacts including contact information for follow-up.
Works with other Sales Team members to follow up on new leads and referrals stemming from field activity.
Understands and articulates differences and advantages between SoundTraxx products and services and competitor’s products/services.
Supplies management with written reports on customer needs, problems, interests, competitive activities, and potential for new products and services as needed.
May participate in trade shows and conventions.
Collaborates with other departments to streamline customer communication.
Provides input to aid in the ongoing development and improvement of our website.
Provides exceptional customer support.
Accurately demonstrates product functionality.
Accurately communicates all technical specifications.
Seek self-improvement through mentoring and coaching from senior team members.
Complies with company policies at all times.
Education or Prior Experience – Product Specialist
Two years of practical experience in Railroading or Model Railroading or other hobby industry pursuits.

Required Skills

Product Knowledge
Client Relationships
Time management and organizational skills
Strong analytical skills
Verbal and written communication skills
Competent office software skills, including Microsoft Office products

Key Attributes

Must identify and align with the Company’s Core Values
Must GWC (Get it, Want it and have the Capacity to do it)
Exceptional listener
Customer oriented
An aptitude for learning technical products and functions within our industry
Must have a friendly and confident manner with a pleasant personality
Should be able to work without direct supervision
Should be able to clearly present product and service information
Have a professional appearance
Significant work experience in customer service or sales strongly preferred
Able to memorize product specifications and demonstrate use accurately
Able to work cooperatively as part of a team
Must be reliable and punctual
Desire to continue to develop skills and knowledge
Excellent communication skills, both written and verbal
Outstanding interpersonal skills and a positive attitude
Articulate and well-spoken with excellent phone and email etiquette
Command of the English language, bilingual is a plus
Strong work ethic, self-motivated
Demonstrates honesty and integrity at all times

Occasional travel may be required for attendance at offsite meetings and/or tradeshows.

A competitive wage will be offered to the successful candidate along with a benefits package which includes a fully-paid health care plan and free onsite fitness room. The opportunity may exist for additional income based on periodic sales incentives.

Please email cover letter, references, and resume (preferably in a PDF format) to, referencing Product Specialist in the subject line.

Sound References